We hate jargon as much as you do, so our Terms & Conditions are written in plain English. Irishfamilyhistorycentre.com is owned and run by Eneclann Limited – we are an Irish limited company and you can find out more about us on the company information page.
What you can use the service for
You can use the website for your own personal use e.g. to research your own family history. We are also happy for you to help out other people with their family history by telling them about records available on the website and how and where they can be found.
If you’re a self-employed professional genealogist, you can use the site to carry out research for others, using a subscription.
Getting access to the records
You can search the information on the website for free, but to view some information or use some features of the website you will need to buy a subscription.
Different subscriptions give you access to different information and services – this is explained on the payments page.
When you take out a subscription, it is on a continuous membership basis, meaning that your subscription will automatically renew unless you cancel it. This means that, if you have a 1–month subscription, your contract will be renewed automatically every 30 days, and (unless you cancel your membership for any reason) a payment will be taken prior to each renewal date for the next 30–day contract period. Where we use the term, ‘month’, this refers a 30–day subscription. You can easily turn off continuous membership at any time from the ‘my account’ area – we don’t make you call us or do anything else horrible. If you do not cancel the continuous membership within five days of the expiry date, we will automatically renew your subscription and will take the next payment two to three days before your current subscription ends. You must opt out of the continuous membership before the expiry date if you do not want your subscription to automatically renew, and we cannot provide refunds for a continuous membership subscription which has been renewed in this way.
Discount vouchers We may offer discounts via a discount code (Discount Code) from time to time. These can be redeemed by entering the Discount Code into the box on the Select a Subscription page prior to purchasing a Subscription or Credits.
Cancellation and your right to a refund
If you buy a subscription, you can contact us and cancel within seven days of receipt of our confirmation email and we will happily give you a full refund as long as you have not viewed any information requiring a subscription.
Monitoring content created by users
We do not monitor content published by our users and take no responsibility for things that you publish, so think before you post! If you see something on the site that you think is offensive, illegal or which isn’t in line with these Terms & Conditions, please let us know. We don’t guarantee that we will always remove it, but we will certainly look into it. We reserve the right to remove content that you create, at our discretion.
Changes to the website
We reserve the right to make changes to the website, including the information and services we offer, without notice; however, we would not be in business very long if we suddenly took things away that you’ve paid for without offering you a decent replacement. If you’re a subscriber, you’ll be glad to know that you will generally get a lot of new information added to your subscription at no extra cost during the period of your subscription (although this is entirely at our discretion). Sometimes, we might make a separate charge for specific information, but this is rare. We may also change prices, make special offers to groups or individuals, or introduce new products or services.
Offering a decent service
We always try to make sure the website is fast, accurate and performs well: however, we can’t promise that it will always work as expected. If the website does break, we won’t be liable for any losses you might suffer.
Accuracy of records and other information provided
We also don’t make any promises or give warranties about the accuracy or completeness of the records or any other information on the website. We just give you access to it. We are not responsible for any content posted by users on our website. We are not responsible for any content on anyone else’s website, even if we link to it. We do not promise anything to you in relation to the Irishfamilyhistorycentre website, content and services and no promises are made by us to you except in these Terms and Conditions.
Things beyond our control
Sometimes things happen that disrupt your service, which we have no reasonable control over. Examples are fires, floods, strikes, workmen putting shovels through our internet connection cable and other “acts of God”. Obviously, as we can’t control or plan for these things, we can’t be liable for any losses that they cause you.
Customer support and complaints
We really believe in Customer Support and always aim to fix problems where we can: quickly, and in a friendly way. If you have a question, suggestion or complaint, please contact our Customer Support team first and we’ll do our best to sort it out.
VAT at the current Irish rate is included in the price. We only offer VAT receipts to non-EU customers on personal purchases over €150, with a €25 administration fee.
When we might stop you using the website
Thankfully, we rarely have to stop people using the website. If you do anything which you are not allowed to do under these Terms & Conditions, or we cannot take a payment for a subscription when it is due, we reserve the right to stop you using the website. If you use a personal subscription for professional purposes unless you’re a self-employed genealogist, we also reserve the right to stop your access. In all these cases you will have no right to a refund.
First legal bits – 1. Liability
The only warranties or promises we give are set out in this document. We can’t accept liability for any indirect or consequential losses, loss of data or any use of content you suffer from using the website, although we never limit liability for personal injury or death caused by our negligence or fraud. For any other loss you suffer that is caused by us, we limit the liability we have to you to the total money you spent on the website in the 12 calendar months before you make a claim against us. Your statutory rights are not affected.
More legal bits – 2. Assignment
Last legal bits – 3. Severance
These Terms & Conditions are made under Irish law and any arguments about them (heaven forbid) will only be heard in Irish courts.
Changes to this agreement
Any changes we make to our rights under this agreement will be made in writing.
We hope that’s clear (and fair). If it isn’t or you have another question that isn’t covered, please contact us.
This document was last updated on 21 January 2016.